Standard return eligibility
A standard return may be approved when the request is made within 15 calendar days after delivery and the item is unused, uninstalled, undamaged, complete, and in its original packaging with labels and accessories. The return must be received within 15 calendar days after the RMA is issued unless our instructions state otherwise.
Customer-choice returns, including an item no longer needed or an item ordered incorrectly, may be reduced by a 20% restocking fee. Original shipping charges are not refundable and return shipping is the customer’s responsibility unless FastBatts shipped the wrong item or the product arrived damaged or materially defective.
Items we generally cannot accept
- Custom-built, modified, special-order, or made-to-order packs.
- Items marked final sale or non-returnable before purchase, except where required by law or covered by an applicable defect remedy.
- Installed, used, altered, charged, discharged, or damaged products that are not being handled as an approved defect claim.
- Products missing serial labels, terminals, accessories, manuals, or original packaging.
- Products damaged by incorrect installation, charging, storage, shipping, or handling.
Wrong, damaged, or defective items
Contact us promptly and preserve all packaging. Include the order number, product label, description of the issue, and clear photos. Do not install or use a damaged, leaking, swollen, hot, or incorrect battery. We may provide troubleshooting or testing steps before approving a return.
If we confirm that FastBatts shipped the wrong item or that the item arrived damaged, we will provide an appropriate replacement, refund, or return-shipping remedy. Product failures after delivery may be handled under the applicable Warranty Policy.
How to request an RMA
- Use our Contact page and include your order number and reason for return.
- Wait for the RMA, approved destination, packaging instructions, and any carrier restrictions.
- Package the item securely, display required labels, and use the authorized service. Keep the tracking receipt.
Unauthorized returns, collect-on-delivery shipments, and returns sent to an unapproved warehouse may be refused and may not receive credit.
Inspection and refunds
We inspect authorized returns after receipt. Approved refunds are issued to the original payment method, normally within 5–10 business days after inspection. Your bank or payment provider may take additional time to post the credit. Any deduction will be explained.
Refused or undeliverable shipments may be treated as a customer-choice return, including actual outbound and return shipping charges and an applicable restocking fee, unless the refusal was caused by our error. This policy does not limit rights that cannot be waived under applicable law.